In the beauty and cosmetology industry, harassment is a critical topic due to the personal and physical nature of the work.
Here are some frequently asked questions (FAQs) on this topic:
1. What constitutes harassment in the beauty and cosmetology industry?
Harassment can include any unwanted behaviour that makes a person feel uncomfortable, threatened, or unsafe. This can be verbal, physical, or emotional. In beauty and cosmetology, harassment may come from clients, co-workers, or even managers. Common examples include inappropriate comments, unwanted touching, and persistent, unwelcome attention.
2. How should I handle inappropriate comments or actions from a client?
First, address it professionally but firmly. Politely explain that their behaviour is making you uncomfortable. If the behaviour persists, involve a manager or supervisor if possible. Many salons and spas have policies in place for handling difficult clients, so it’s a good idea to familiarize yourself with these policies.
3. What steps can a salon/spa take to prevent harassment?
Employers should implement clear policies against harassment, including definitions of unacceptable behaviours and guidelines for reporting incidents. Training sessions on harassment prevention and creating a supportive environment where employees feel safe reporting issues are essential steps.
4. Can clients be banned for harassment?
Yes, many salons and spas reserve the right to refuse service to clients who are disruptive, disrespectful, or harassing. It’s important that management documents any incidents carefully and follows legal guidelines for refusing service.
5. What should I do if I’m experiencing harassment from a colleague or supervisor?
Document each incident with as much detail as possible, including dates, times, and any witnesses. Report the behaviour to a manager, or HR representative, or follow your company’s harassment policy. If the issue is with a supervisor, going to HR or a higher manager may be necessary.
6. How can I protect myself if I work as a freelance cosmetologist or beauty therapist?
Set clear boundaries with clients and communicate these at the start of your working relationship. If you feel unsafe, remove yourself from the situation immediately. Having a trusted contact, you can check in with during appointments can also help ensure your safety.
7. What are my rights if I’m being harassed at work?
You have the right to work in a safe, harassment-free environment. Employers are legally required to protect employees from harassment. Depending on your location, there may be labour laws and regulations that specifically address workplace harassment and provide protection.
8. How should salons and spas handle anonymous complaints about harassment?
Anonymity can make investigating a complaint more challenging, but it’s important to take all complaints seriously. Employers should review policies and training practices, observe workplace dynamics, and take steps to ensure a respectful and professional environment.
9. What role does industry training play in preventing harassment?
Training helps employees and managers recognize harassment, understand its impact, and learn how to respond. Effective training programs include information on establishing boundaries with clients and how to report incidents.
10. What are some resources for beauty professionals who experience harassment?
Many beauty industry associations offer resources, including legal advice, counseling services, and peer support. Some organisations provide educational materials on harassment prevention and the rights of beauty professionals.
Addressing harassment effectively involves clear communication, supportive management, and strong policies. Regularly revisiting these FAQs can help ensure that beauty professionals feel safe and supported in their workplace.
